Refund Policy

Every product on TrailDrop is vetted before it earns its spot. If something isn't right we'll make it right — no runaround, no hassle.

Returns

We accept returns within 30 days of delivery. Items must be unused and in original packaging. To start a return contact us at traildropshop@gmail.com with your order number and reason for return.

Damaged or Defective Items

If your item arrives damaged or defective contact us within 7 days of delivery with photos and we'll send a replacement or issue a full refund immediately. No return required.

Wrong Item Received

If you received the wrong item contact us and we'll ship the correct one at no charge.

Refund Processing

Approved refunds are processed within 5–7 business days back to your original payment method.

Non-Returnable Items

For hygiene reasons the following cannot be returned once opened: water filters, food containers, and personal care items.

Questions?

Email us at traildropshop@gmail.com — we respond within 24 hours.